Rule one: Do not act incautiously when confronting little bald wrinkly smiling men.
Posted in bad customer service on Sep 10th, 2008
The captain and I recently engaged the services of Tucker Designs to complete a valuation on a boat we wanted to purchase. Other surveyors/valuers were recommended to us but they were all busy, as is to be expected of professionals. However, in our enthusiasm to move things along, we went the the first bloke that […]
Posted in bad customer service on Aug 14th, 2008
Living in Exeter, my coffee was purchased almost exclusively from The Boston Tea Party, which is still the top local independent coffee shop. Although once the main destination for good coffee, 3 Costa’s, 2 Nero’s and 2 Starbucks sprang up within the last few years, exacerbating Exeter’s claim as England’s worst clone town.
Having moved […]
Posted in bad customer service on Mar 3rd, 2008
1and1 web hosting sucks. Why? I have just lost a whole post which was very topical and very well written if I do say so myself. I got the “can’t connect to database” message when I tried to publish the post. Now, I know it’s not the blog, because it connected to the database to […]
Posted in bad customer service, food on Nov 5th, 2007
Fireworks night is really an event for the kids, and now that fireworks are used at a drop of a hat, for all types of occasions, it’s not even that special for them. All the same, as an excuse for a social gathering and some exercise in the Autumn air, my partner and I decided […]
Posted in bad customer service on May 22nd, 2007
Living with a vegetarian, I usually only eat meat occasionally and that’s when I am out. (Although I was recently treated to some organic Pork, Garlic and Coriander sausages from Riverford Farm.)
We also try and source as much shopping as possible locally, rather than from supermarkets.
So, reading articles on the BBC and Guardian websites, reviewing […]
Posted in bad customer service on Apr 3rd, 2007
OK, they didn’t actually leave a curled up turd in the corner behind the sofa, but in my absence they did wash their hands in my bathroom and then destroy a clean towel. OK they didn’t actually destroy the towel, but they did render it unusable. Well, not that you couldn’t have used it to […]
Posted in bad customer service on Dec 21st, 2006
The ‘delivery attempted’ card from Amtrak was waiting for me when I got home last night. After being told by Mesh Computers customer service that they had arranged for the delivery to be made before 9 o’clock I was seriously unimpressed to find that Amtrak had attempted delivery at 12:35!
How lucky that I only waited […]
Posted in bad customer service on Dec 20th, 2006
Well, I waited at home this morning for the Amtrak delivery that the Mesh Customer Services representative informed was arranged for before 9am. Unsurprisingly, it didn’t arrive.
Here is the second email I sent to Mesh.
Having now spent, in total, an estimated hour and a half of my time chasing up the delivery of my order, […]
Posted in bad customer service on Dec 19th, 2006
Mesh computers seems to have a good reputation and I’ve made many a visit to their website to browse the prices and specifications of their latest computers. As I browsing the site I noticed they had a usb TV receiver at a good price, so I thought I would try them out.
I ordered a usb […]
Posted in bad customer service, telecommunications on Oct 24th, 2006
It had not escaped my notice that Orange customer service was extremely poor, but like many people I was just too lazy to change my mobile network. To say lazy may be an understatement as I had been an Orange customer since 1998!
I’m one of the customers that service providers absolutely love - as long […]